1. Delivery Times
Delivery times are ultimatley determined by the courier you select. When you book with Courier Market, we provide you with a variety of delivery schedules and associated quotes. Simply enter the weight, dimensions, and destination of your parcel into our easy-to-use quote tool and then select the service that best fits your need and budget.
2. Special Services
Next Day –You can easily book next-day services for urgent deliveries through Courier Market. Your package will be delivered automatically on the next service day.
Same Day – For when it really needs to be there, you can choose Same Day delivery and be 100% confident your package will arrive before 10 PM that day.
3. Weight and Size Limits
Courier Market also allows you to instantly compare delivery costs on parcels of all sizes, weights, and dimensions. We also include whole pallet delivery, heavy parcel delivery, and large parcel delivery options for both international and domestic shipping. Simply enter the measurements, and we'll get you the best price – guaranteed.
4. Rates
Most courier companies use what's known as "volumetric weight" in order to determine how 'bulky a parcel is. This ultimately affects the price of shipping just as much as the destination, speed of delivery, and other vital factors. Obviously, it is very important that you get the right measurements. That's where our clever quote calculator comes it. All you need to do is enter the dimensions, and it will immediately provide you with accurate volumetric data.
5. Cancellation Policies
If you find yourself needing to cancel a booking for any reason, Courier Market will handle the cancellation with the third party and ensure you are provided with a full refund. All you need to do is reach out to our customer support team via our Live Chat service. This is open from Monday to Friday, 8 AM to 8 PM.
If, for some reason, the third party courier is not notified of the cancellation, DO NOT hand over your goods when they arrive for collection. This will result in your being charged for their services – a situation that will be out of our control. However, if you refuse collection, your parcel will not be entered into the third-party's system, allowing us to still issue your refund.
6. Change of Address for Collection / Delivery
If you find there is a numerical or spelling mistake in your delivery or collection address, our team can fix this without your needing to rebook the service. Simply contact us via Live Chat, and we will create a support ticket to notify the courier of the change.
However, if there is a full address change on either end, you must cancel your current service and book again with the new address. Fortunately, you can accomplish this via Live Chat as well. The reason for this is to ensure you are charged the correct amount and that your parcel ends up in the correct place. As with any cancellation made before pick up, you will receive an immediate refund.
7. Change of Parcel Dimensions / Weight
When booking the pickup and delivery of your parcel, it is vital that you provide accurate weight and dimension data. This will help ensure that your item is not returned or refused by the third-party courier company due to incorrect measurement. It will also prevent extra charges for added weight, which can vary dramatically depending on the courier.
Be sure to measure and weigh your item only when it is fully packed and ready to ship. Also, make sure to double-check the data you enter into our quote engine to avoid any errors. If you find that you need to make any changes to the weight and dimension of your parcel, you will need to cancel and rebook with the correct information. Of course, we make this process simple too! Just contact our customer support team via Live Chat, and we will issue a refund and help you rebook.
