To track your package, please your Booking ID below.
Tracking your order has never been easier! You will be provided with a full order number at checkout, which you should either print, screenshot, or write down. Simply log into your courier market account at any time and enter your order number to receive up-to-the-hour information on where your parcel is.
Best of all, our order numbers work whether you’re having an item dropped off or picked up, so you can easily track your parcel as it makes its way through our courier network!
Share your order number with your recipient to improve customer communication.
Track your package along its entire delivery path.
Get peace of mind for both you and your client.
Domestic and international tracking available.
Need help tracking a parcel? Simply call our team, and we’ll do everything in our power to help.
Common Tracking Statuses
It’s important to note that different couriers use different tracking terms. To help you better understand the status of your parcel, we’ve listed some of the most common terms along with their definitions. Of course, should you ever need assistance understanding the status of your package, our team is standing by to help.
Advised - This means that the courier has received the details about the parcel delivery / pick up. This will change to “in progress” once it is processed by the system.
In Progress - The parcel has been processed by the system, and a courier has been assigned to the task.
Delivered - The parcel has been delivered to the recipient, and it has been signed for.
Address Problem - Either the courier cannot locate the address, or there may have been an error in the address submitted. It’s a good idea to contact our customer service line if you notice this status.
Prepared for Delivery - The parcel is ready for delivery by the courier. Normally, this means it is in the delivery vehicle and waiting to depart.
Returned to Sender - On the rare occasion that a courier is unable to deliver your parcel, it will be returned to the address of origin.
Delivery Attempted - If the courier cannot get anyone to sign for the delivery, they will leave a detailed card explaining what status the recipient needs to take to receive the parcel.
International Tracking Statuses
It’s important to note that international deliveries are more likely to be delayed because they have to travel much further than their domestic counterparts. There can also be issues with customs and other foreign regulatory bodies. We advise all of our international clients to provide a working local contact number for the parcel recipient. This can help streamline the delivery process should difficulties be encountered.
Waiting for Customs Clearance - This is the most common status you’ll see related to international parcels. It means that the customs authority in the recipient’s country is evaluating the parcel for any duties or taxes that may need to be paid. In most cases, the courier will need to contact the recipient.
Delivery Exceptions
In some situations, the courier will be unable to make delivery despite their best efforts. Below, we’ve listed some of the most common reasons why delivery might be delayed or canceled.
There is a delay due to a transit issue.
The parcel is being held by customs officials.
The sender provided an incorrect delivery address.
The parcel has been sent to an alternate sorting facility.
The recipient was not there to sign for or accept the parcel.
The parcel is intended for a remote area, which is prolonging delivery.
